Frequently Asked Questions
Shipping
Do you ship worldwide?
Yes, we offer shipping to most countries around the world!
What are your shipping options?
We use the fastest shipping option based on your location. Shipping charges for your order will be calculated and displayed at checkout before you pay.
I just placed an order, how long will it take to ship?
Once you place your order, it’ll process within 1-4 business days. From there we’ll ship it out and send you your tracking number once it’s out the door. Give your tracking number 48 hours to update once you receive it, and then wait patiently for your slushy game to completely change!
Orders
I need to change my order!
If you’d like to make a change to your order, including your shipping address, send us an email at support@getslushycup.com as soon as you can! We’ll do our best to catch your order before it ships out.
Can I edit or cancel my order once it’s been placed?
Hurry! There’s only a short window of time for us to edit or cancel your order. E-mail support@getslushycup.com and we’ll do our best to work some magic for you.
How do I track my package?
You’ll receive a shipping confirmation with your tracking number as soon as your order ships out. Give that tracking number 48 hours to update once you receive it, and then you can follow your order on it’s journey to you.
When I track my order, why does it show that tracking or a label has been created, but it has not been picked up?
Due to overwhelming demand across the country, carriers - especially USPS - have been unable to meet their pickup schedules. That means that your order was received by us, packed and is ready to be picked up. However, carriers have not had the resources to physically pick them up and scan them yet. We sincerely apologize for this delay. Please check your tracking number again in a day or two to track progress.
Help! My package is missing!
If your package has been marked as delivered but you don’t see it on your doorstep, e-mail us at support@getslushycup.com and we’ll help track it down!
I'm not in love with the SlushyCup, can it be returned? What if there's an issue?
We accept returns of unopened and unused products for a full refund for your purchase.
Unfortunately, we cannot accept returns for any open or used cups due to health and safety restrictions. If any of the original packaging has been opened and/or used, we cannot accept a return or offer a full refund at this time.
Please Note: If your package is on the way, you must wait for it to arrive and return it before receiving a full refund. If you opened and/ or used your product, we do not offer refunds sorry!
Please visit our Refund Policy for more information.
We offer a 100% money-back guarantee if the item is damaged. We give you 30-days to ship it back and shipping costs are at your own expense. Once we have received the product we will refund the full amount of your original purchase. Please include your name and order number on returned purchases.
Products
How does the SlushyCup work?
The SlushyCup is easy enough to be used by almost any member of your family. Place the SlushyCup in the freezer for 4-6 hours, remove, pour in your refreshment of choice, and squeeze the silicone cup. A one-minute massage is all that’s needed to slush-ify your drink to perfection.
How will I know when the SlushyCup is ready to be removed from the freezer?
If the SlushyCup crunches when you squeeze it, then it’s ready. This generally takes 4-6 hours, which is why we recommend storing your SlushyCup in the freezer so you’re always ready to slush!
Can I slush a hot drink?
The SlushyCup works best when the drink has been pre-chilled. Liquids that are hot or at room temperature may be difficult to slush.
Can I use diet soda in my SlushyCup?
Yes!
Can I use dairy products in my SlushyCup?
Yes, but dairy products typically take a little longer to slush. The best practice with dairy products is to pour the liquid into your SlushyCup and put the cup back into the freezer for 3-4 minutes before squeezing.
Can I use alcohol in my SlushyCup?
Yes. However, alcohol has a lower freezing point than water, so it may not slush well on its own. You can add an alcoholic drink to your already-made slushy, but you might want to do it at the end, as it can cause your slushy to melt.
Is the lid leakproof?
The SlushyCup does not have a cap that fully seals it, so you will experience some leakage if it’s lying on its side. The lid won't leak as long as it's held or stored upright.
Is the SlushyCup dishwasher safe?
Lid and spoon-straw are top-rack dishwasher safe; cup is hand wash only.
What age is this recommended for?
The SlushyCup is fun for all ages!
What is the SlushyCup made out of?
The SlushyCup is made out of a durable, high-grade, BPA-free, plastic.